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How Patient Assign Updates Affect Relief Coverage

Relief assignment information is dynamic. It changes as caregiver-to-patient assignments start and end, and as caregiver availability changes on the Assign Patients view of the Patient Assign page. Assignment Manager keeps existing relief assignments and automatically adjusts the relief time or length of relief based on the new schedule information. In addition, Assignment Manager alerts you when changes in caregiver availability or assignment times conflict with the times saved in Relief Assign.

When you receive an alert message, you should open the Assign Relief View to see the change's effect on the saved relief assignments and modify relief times if needed. The Available Relief table shades caregiver rows in amber if the caregiver has overlapping relief times or times outside the caregiver’s scheduled times. Position your pointer over the caregiver name to see the conflict message, such as Assignment times for relief caregiver are outside their scheduled times. Assignment Manager allows you to save relief assignments when the assignment times for the relief caregiver are outside their scheduled time.

The following illustration shows a relief assignment error. The row in amber marks the error. Positioning the pointer over the caregiver's name opens the message KHAN, NANCY is on break during the period: 1300-1330; that is, she has been assigned as a relief caregiver at the same time she is taking a break. Assignment Manager does not allow you to save an assignment when a caregiver is on break and assigned to cover another caregiver's break at the same time.

Note: You can set how the application displays caregiver names and whether it displays caregivers' genders. See Configuring Facility Settings: The Patient and Caregiver Identifiers Tab for more information.

Other ways patient assignment updates affect relief coverage include:

• If All is selected in the relief period row, the application automatically assigns the relief caregiver to additional patients as those patients are assigned to the primary caregiver using Patient Assign.
• If All is deselected, and you assign the primary caregiver additional patients, the application does not assign a relief caregiver to those patients. The Assign Relief view displays the relief status icon as unassigned. You should assign a relief caregiver to the additional patients.
• If Assignment Manager processes a patient departure message before the relief start time, the application ends the patient’s primary caregiver assignment on the Assign Patients page. Assignment Manager also disables the relief assignment row for the departed patient and adjusts the relief caregiver's Relief Pts count on the Assign Relief page. Positioning the pointer over the patient's name opens the message, such as The time for Relief is outside that of the following assignment: Duffy, Charles 0800 - 0930.
• If the patient departs during the scheduled relief time, Assignment Manager ends the relief coverage at the event processed time. The relief caregiver remains assigned to the patient. Assignment Manager adjusts the relief duration to match the coverage provided during the relief, prior to patient's departure.
• If a caregiver assignment is removed in the Assign Patients view, the relief coverage for the patient is also removed.
• If a patient’s assignment start time is after the relief end time, the Assign Relief view displays the patient, but the relief row for the caregiver is disabled, as shown in the following illustration. Positioning the pointer over the patient's name opens a tooltip message such as The time for Relief is outside that of the following assignment: Duffy, Charles 1730 - 1845. The patient displays on the assigned caregiver's list in the event additional relief duration is taken.
  
• If a patient’s assignment start time occurs during the relief period, the relief start for the patient defaults to the start time of the assignment. The duration is prorated based on the assignment start time and calculated relief end for the relief caregiver.

About the Assignment Sync Status Button

If your configuration uses CareAware iBus to maintain personnel and patient data, the page toolbar displays the Assignment Sync Status button. Assignment Manager automatically checks that its patient and caregiver data matches the data on CareAware iBus when opening the Patient Assign page. The Sync Status button displays the synchronization status between the data in Assignment Manager and CareAware iBus. If all data is synchronized, the button is green and disabled: . If there are synchronization issues, the button is yellow and enabled: . You can click the button to open the Assignment Sync Status window so that you can review the issues.

Be aware that the Sync Status button displays the status of all data, not just the data on the page you are viewing. For example, if you are on the Department Assign page, and there is a patient assignment synchronization error, the button is yellow and enabled on the Department Assign page.

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